Complaint Investigation Report

Allegation: Staff are not bathing resident as needed.

It is reported that R1 is not getting enough baths. LPA interviewed R1 who stated that they only get bedside baths once a week and would like more baths. R1 states that once a week is not enough and that they have told staff that they want more baths but have been ignored. LPA interviewed Administrator who denied this allegation stating that R1 gets a bedside baths every Monday and Thursday not just once a week, furthermore Administrator states that R1 agreed to twice a week and has not expressed a desire or requested additional baths. LPA interviewed facility Wellness Coordinator Staff #1 (S1) who stated that there is a verbal agreement with R1 that R1 will have a bedside bath twice a week. S1 states that R1 has not expressed to S1 that they would like additional baths and although R1 has not refused any of the currently scheduled baths, R1 does get upset when R1 has to get up even though this is something that R1 has expressed to want. S1 stated that they are constantly working with R1, however it has been a challenge as R1 expresses that they want to improve but is reluctant to cooperate at times. LPA interviewed seventeen (17) out of one hundred and sixty-seven (167) residents who all stated that they have no concerns with getting assistance if they require it for grooming or for any other needs that they may need help with. LPA reviewed facility logs pertaining to bedside baths and could observe that R1 does receive their baths twice a week and that there has been no refusal on R1’s end, to reflect that baths take place twice a week. Therefore, based on interviews, observations and record reviews, this allegation is deemed unsubstantiated at this time.

No citations issued. Exit interview conducted. Copy of report provided to Administrator.