Complaint Investigation Report

Regarding the allegation: Staff do not assist resident with showering. It is alleged that resident #1 (R1) has not showered in two (2) weeks. During LPA's interview on 06/16/26 with R1, they stated they have not showered in a week because their shower schedule changed. R1 confirmed that their shower days were Wednesday and Saturday and now it is Wednesday and Sunday. During LPA's interview with staff #1 (S1) and staff #2 (S2) they confirmed that R1's shower schedule did change because R1 requested it because of their dialysis schedule. LPA confirmed with R1 on 06/24/26 that their dialysis schedule days are Tuesday, Thursday and Saturday and R1 did request their shower schedule to change from Saturdays to Sundays because of dialysis and R1 stated, "yes." LPA interviewed fourteen (14) residents that did not have an issue with their shower assistance and/or shower days. LPA obtained R1's medical assessment and service plan that does confirm that R1 needs assistance with showers and on R1's medical assessment it does confirm R1 has chronic kidney disease and their dialysis days are Tuesday, Thursday and Saturday. LPA also obtained the shower schedule. Furthermore, during LPA's physical tour on 06/24/26 which is a Wednesday, LPA observed caregiver looking for R1 for their shower. Let it be noted, R1 was outside in front of the facility. Therefore, based on the staff and resident interviews and documents obtained the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff neglect residents needs. It is alleged that resident #1 (R1) incontinence needs are not being met. During LPA's interview with R1, they stated they have not changed their diaper/pull-ups in over a week. LPA did confirm with R1 that they have a schedule. R1 stated on 06/24/26 they did not know they had a schedule. LPA obtained R1's medical assessment and service plan that does confirm that R1 has stand by assistance meaning R1 can change themselves but just needs someone to observe them changing for safety. LPA also obtained the incontinence schedule that shows stand by assistance is needed for R1. LPA interviewed two (2) caregiver staff that did confirm they provide stand by assistance for R1 but they do not change R1 because R1 can change themselves. Furthermore, during LPA's physical tour, LPA observed caregiver looking for R1 for their shower and to provide stand by assistance for their incontinence. Let it be noted, R1 was outside in front to facility. LPA also interviewed fourteen (14) residents that did not have an issue with their incontinent needs. Therefore, based on the staff and resident interviews and documents obtained the allegation(s) is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.