Complaint Investigation Report

197610442-6-12-2024-31-AS-NMAN-DA6RUK-20241018132004

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.RO , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/10/2024 and conducted by Evaluator Rosaura Valenzuela

COMPLAINT CONTROL NUMBER: 31-AS-20240610154955

Staff did not safeguard residents belongings

Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegation. LPA met with Nilda Mercado Business Officer Manager and explained the reason for the visit.

It was reported that staff did not safeguard residents belongings. To investigate this allegation on 06/12/2024, between 12:00pm and 12:30pm, staff interviews were initiated. Interviews revealed that Resident #1 ( R1) arrived to the facility on 04/16/2024 at approximately 2:30pm and left the community at approximately 4:30pm the same day. R1 did not return to the facility to pick up their belongings or to sleep there and never signed the admissions agreement. They left the facility before the paper work was finalized. In regards to R1's personal belonings, they were placed in the facility storage.

Based on interviews there is not sufficient information to support this allegation. Hence, the allegation is UNSUBSTANTIATED at this time.

No health and safety issues noted at the time of this visit.

Exit interview conducted and a copy of the report was issued.