Complaint Investigation Report

It was alleged that Resident #1 (R1) was unlawfully evicted. Prior to the visit, LPA reviewed the facility’s complaint history, including complaints control (#28-AS-20230223145614 and #31-AS-20250903125435), which involved R1 with the same allegation. The 1st complaint investigation revealed that R1 allegedly refused to return to the facility following hospitalization, and R1 was reported to have relocated to another facility. Interview with BOM revealed that she started working at this facility since February 2025 and was not aware of R1 and or R1 being unlawfully/illegally evicted. However, during the 2nd complaint investigation BOM was informed that R1 was relocated from this facility over three (3) years ago. Moreover, BOM informed LPA that the last eviction was issued in August 2025 to R2 for non-payment and the facility followed all proper eviction procedures, and there are no current evictions in process or pending. Staff and residents interviewed were unable to identify R1 and had no knowledge of any recent evictions. Sixteen (16) residents interviewed expressed no concerns regarding this allegation. Lastly, LPA conducted review of resident roster and confirmed that R1 is not a current resident at this facility. Based on interviews, record reviews and information gathered, during today’s visit, this allegation is deemed Unsubstantiated at this time.

No deficiency issued during today's visit.

Exit interview conducted and a copy of this report signed and delivered.