Complaint Investigation Report

Regarding the allegation: Staff are not meeting residents’ personal hygiene needs. It’s alleged a resident’s hair and nails are unkept and a resident’s appearance is untidy due to staff neglect. R1 was unavailable for an interview. R2-R18 stated they receive assistance from staff with their hygiene needs. LPA Spaeth observed R2-R18 were well groomed and were wearing clean clothes. S1-S8 and the Administrator denied the allegation.

LPA’s review of the residents’ documentation revealed when a resident refuses assistance with their hygiene needs, the staff document the refusal. If a resident forgets to shower themselves, the staff will document each week when they encourage residents to shower.

Based upon interviews and review of documentation, the allegation is unsubstantiated .

Exit interview was conducted and a copy of the report was given.