Complaint Investigation Report

Facility staff did not seek timely medical attention for resident in care.

It is alleged that on 06/05/2025, the facility staff sent Resident #1 to the senior-program with constipation and neck pain and did not provide medical attention. To investigate this allegation LPA conducted an interview with the ED who informed LPA that R1 did not report any constipation or neck pain to the facility staff on 06/05/2025. Furthermore, LPA was informed that on 02/27/2025, R1 did report constipation issue and the facility staff immediately informed the Primary Care Physician and hospice. An immediate medical attention was provided to R1 through hospice agency. Interview with the WD and Engagement Director confirmed the information provided by ED. sixteen (16) residents interviewed express no concerns regarding the above allegation. Lastly, interview with R1 revealed that no information was provided to facility staff on 06/05/2025 and LPA was informed that once R1 went to the senior program R1 experienced discomfort and constipation. Therefore, based on information gathered during today's visit, this allegation is deemed Unsubstantiated at this time.

Exit interview conducted and copy of this report signed and delivered.