Complaint Investigation Report

197610442-5-21-2024-31-AS-NMAN-DA6S3G-20241018133108

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.RO , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/17/2024 and conducted by Evaluator Rosaura Valenzuela

COMPLAINT CONTROL NUMBER: 31-AS-20240517154045

Licensee does not allow resident to have a cat

Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced visit for the above noted allegation. LPA met with Assistant Administrator Brandy Rangel and explained the reason for the visit.

It was reported that Licensee does not allow Resident #1 (R1) to have a cat. To investigate this allegation on 05/21/2024, between 1:35pm and 2:00pm, staff interviews were initiated. Staff interviews revealed that R1's medical doctor said that R1 is not capable of caring for service animals since they can not take care of self. Moreover, staff held a meeting with R1 and their case manager to explain why they can not have a cat. Between 2:00pm and 2:30pm, LPA reviewed facility records. Facility records confirmed what staff told LPA.

Based on interviews and records review, there is not sufficient information to support the allegation. Thus, this allegation is UNSUBSTANTIATED at this time.

No health and safety issues noted at the time of this visit. Exit interview conducted and a copy of the report was issued.