Complaint Investigation Report

symptoms of COVID-19. Pertaining to the allegation, R1's cough is not due to COVID-19, but it was a case of seasonal allergies. Staff did say, R1 does, and always has a habit of spitting in common areas, which they try to address. As a precaution to the symptoms that R1 was exhibiting, the licensee administered COVID-19 test to all staff and residents on 09/29/25, and the infection control protocols of sanitizing, wearing masks, and minimal isolations limited to resident rooms were put in place. Results of these tests are negative, and facility is back to normal operations as usual.

Between 10:30am to 10:50 am, LPA conducted interviews with two (2) of the five residents. Interviews with two of the five residents do not corroborate with the allegation. LPA could not hold an interview with Resident 1 (R1) and Resident 3 (R3) because they were at program. Resident 5 (R5) is non-verbal.

Between 10:50am to 11:00am, LPA conducted a record review and observed the facility's infection control plan. LPA reviewed R1's records and observed a doctor's note that clears R1 to return to program on 09/22/25. Review of R1's records also indicate a doctor appointment for a wellness visit made on 09/17/2025. The assessment indicates seasonal allergies. In addition to reviewing R1's records, LPA reviewed the negative test results for all residents and staff. Copies of R1's records and pictures of the test results were taken during the visit.

LPA's brief walk through of the physical plant (conducted between 11:00am to 11:15am), was observed to be clean, safe and sanitary. No staff or residents were observed to be coughing at the time of the LPA's visit

Based on the information obtained, there was insufficient evidence to prove the allegation of staff not mitigating the spread of infectious outbreaks in the facility. Therefore, the allegation is deemed Unsubstantiated at this time.