Complaint Investigation Report

Allegation: Staff failed to meet resident's medical needs. During this investigation, LPA interviewed Staff #1 through Staff #5. LPA also interviewed Resident #1 (R-1) and reviewed R-1’s file and obtained relevant documentation. (3) out of (5) staff interviews revealed that R-1 manages their own medication. (3) out of (5) interviewed Staff indicated they have a copy of R-1’s physician orders for medication including R-1’s oxygen order (concentrator and portable). Per (3) out of (5) staff interviews, R-1’s oxygen (portable) is delivered weekly by a medical supply company. Interviewed Staff indicated they do not “force” Residents to take any medication. R-1 indicated R-1 manages their own medication as well. Staff and Resident interview do not corroborate this allegation.

Allegation: Staff are not allowing visitors. During this investigation, LPA interviewed Staff #1 through Staff #5. LPA also interviewed Resident #1 (R-1). (4) out of the (5) staff interviews revealed that on 04/13/2022 R-1 received a visit from a family friend which took place outside (patio) for approximately 2 to 3 hours. Staff interviews revealed that R-1’s visitor became upset when asked to provide status of COVID-19 vaccination and/or negative COVID-19 test results. Per staff interviews, R-1’s visitor was very upset in which the facility was unable to offer a COVID-19 antigen test. S-2 indicated S-2 spoke to R-1’s family friend the following day and COVID 19 antigen testing was discussed. Per S-2, R-1’s family friend did not come in for testing and has not visited R-1 since 04/13/2022. R-1 indicated the family friend visited R-1 on 04/13/2022 and the visit was outside (patio) for approximately 3 hours. Visitation was not denied as the visit took place in the patio area of this facility. Interviews do not corroborate this allegation.

Refer to LIC 9099C for the continuation of this report.