Complaint Investigation Report

outside of scheduled mealtimes, they must buy a snack from the vending machine or go to the market. Staff interviews reveal that snacks are not consistently offered to residents and are not part of the facility’s regular daily meal schedule. Administrator indicated that in the past there was a resident that would take all the snacks and since then snacks have not been readily available or accessible to residents.

During the visit on 01/09/26, LPA conducted a tour of the facility kitchen and Coffee Room and did not observe any snacks readily available or accessible to residents between scheduled meals times in the Coffee Room. At the time of the visit the Coffee Room only had a vending machine selling snacks, there was no designated snack area or other common areas where residents could get snacks. There was no written documentation/notification posted in prominent areas indicating that snacks are regularly offered or available to residents. During inspection, LPA observed a schedule of mealtimes as follows; Breakfast time- 7:45am - 10:00am, Lunch time 11:30am – 1:00pm, Dinner time 4:30pm - 6:00pm. Snacks and refreshments (no time frame) are provided in Coffee Room. A review of the facility’s posted menu did not reflect the provision of snacks between meals.

Based on observation, interviews, and records reviewed, the facility failed to ensure that snacks are available and offered to residents between meals. Therefore, the allegation is SUBSTANTIATED at this time.

Exit interview conducted/Citations issued on 9099-D/Appeal rights/Copy of report given.