Complaint Investigation Report

Administrator reported the facility provided a 30 day eviction notice to R1's son via email who was his power of attorney and also denied ever threatening R1 about the eviction. R1's son also confirmed receiving the 30 day eviction notice via email and did notify R1 verbally and copy of notice was sent to R1 via text message.

Allegation#2 "Front door not working properly. " LPA interviewed ten residents and nine residents denied the allegation and reported the front door is working well and overall the building is working properly without any problems. LPA interviewed five staff and all denied the front door is not working properly. Staff stated no resident ever complained about the front door is not working good. Administrator reported due to COVID-19, the front door currently cannot be opened from outside because they have to control who's coming in and out but each facility resident has their own key to open the front door from outside.

Allegation#3 "Elevators are not working properly." LPA interviewed ten residents and nine residents reported both of the elevators in the facility are working well and never had any major issues. LPA interviewed five staff and all denied the allegation and reported the elevators are always working and no resident ever got stuck in the elevator. LPA also observed the two elevators in the facility and they are both working well.

Allegation#4 " Staff do not respond to pendents in a timely manner." LPA interviewed ten residents and nine residents denied the allegation and reported the staff are able to meet their needs. The staff never took two hours to respond the pendant. The residents reported the longest the staff took maybe only within 30 minutes. LPA interviewed five staff and all denied the allegation and reported when they saw the pendant/light on for the residents room, they usually go right away but sometimes they cannot leave the resident right away while they are assisting them.

Allegation#5 " Food service is inadequate." LPA interviewed ten residents and nine residents denied the allegation and reported the food is more than adequate. There's plenty of food for them to choose. They can get as much as they want and they never get hungry. LPA interviewed the staff and all denied the allegation. There's no resident ever complained about the food service is inadequate. Residents can always get second and they can choose the substitute food if they do not like the menu of the day.