Complaint Investigation Report

Regarding the allegation that Staff are not responding to residents’ call buttons in a timely manner, it was alleged that R1 waited for 45 minutes to an hour before someone respond to R1's call. LPA's interview with R1 today revealed that whenever R1 pushed own call button, staff respond within ten (10) minutes at most. LPA's interview with three (3) residents on 03/27/24 at 12:00 PM to 1:30 PM and eight (8) residents today between 12:00 PM to 2:00 with a total of eleven (11) total residents interviewed, six (6) of which are incontinent, revealed that ten (10) out of eleven (11) residents stated that staff respond to call button within reasonable time or within three (3) minutes to a maximum of fifteen (15) minutes. One (1) out of eleven (11) resident interviewed did not use the call button while living at the facility.

Based on the information gathered during this and prior visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.