Complaint Investigation Report

The resident bathrooms in the facility are all identical with low height bathroom sinks. LPA observed R1 and R2 using their wheelchair and accessing the bathroom sink on their own. Interviews show facility staff will provide assistance to residents if needed and when residents ask for help. Based on LPA's observations, interviews and documents reviewed the preponderance of evidence standard has not been met, therefore the above allegation is UNSUBSTANTIATED.

Exit interview was conducted with Administrator Carlos Lara and a copy of this report was provided.