Complaint Investigation Report

197608506-5-22-2023-31-AS-TAGD-CUJUX2-20230809155737

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.ASC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/15/2023 and conducted by Evaluator Tuesday Cabiness

COMPLAINT CONTROL NUMBER: 31-AS-20230515111101

Licensing Program Analyst (LPA) Tuesday Cabiness met with Administrator Susan Park and formed her the reason of the visit.

From 945am to 1130am LPA interviewed the Administrator and conducted a physical inspection of random resident's and measaured hot water, which ranged from temperatures of 105.0, 114.8, 107.6, 109.4, and 119.5, which was in compliance with Licensing regulations. Although, the Administrator confirmed the hot water was out, a plumbing technician and the gas company came the same day, and attempted to fix the boiler. The boiler needed a part, which was ordered and the boiler was fixed two days later. The Administator, submitted an incident report, and all residents were notified that the hot water was not operable, but would be fixed. The facility made hot water arrangements for residents who wanted to shower. Hot was provided to them in there rooms, from the kitchen, by boiling water on the stove. And the facility made arrangements with there other facility, across the street, for residents to shower. Therefore, based on physical plant inspection, and documentation received, the allegation is Unsubstantiated at this time.