Complaint Investigation Report

The food menu is also inspected by a state dietitian from the Dietitian of Orange County. LPA reviewed the food menu and appear to be nutritional with items from each food group. For lunch and dinner, the chef cooks 2 different plates in which residents may choose from. There are other options available if residents do not like what is on the menu. The daily menu is available and posted in the dining room and weekly menu can be obtained in the front desk. LPA toured the dining room and kitchen during the lunch hour and observed adequate servings with additional options in the kitchen. Three (3) out of Seven (7) residents interviewed stated the food do not seem to fulfill the dietary needs of residents. They feel there are too much carbs and/or not enough selections. Staff interviewed have not heard of residents complaining about the meals except for one.

Regarding allegation - Staff do not provide adequate care and supervision. Based on interviews with Staff, they feel there is adequate care and supervision provided to residents. The caregivers stated they have walkie-talkie in which the front desk will page them when a resident pulls the call light in their rooms. They will assist residents as soon as they could and will inform residents when they are assisting another person to wait a few minutes. They also stated that they check on residents every 2 hours and are documented on the residents' tracking sheet. LPA obtained and reviewed the one of the residents tracking sheet on each shift as a sample of their documentation. The facility also has video surveillance in the common areas and hallways for additional supervision. Four (4) out of Seven (7) residents feel there are adequate staffing and staff provide good care and meet their needs.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with the Assistant Administrator. A copy of this report along with the appeal rights were provided.