Complaint Investigation Report

Residents interviewed were unable to corroborate with the allegations. All seven residents interviewed stated that there is enough staff to meet all their needs in a timely manner. Administrator and staff interviewed were unable to corroborate with the allegations. Five out of eight staff interviewed stated that there is enough staff, usually 4 staff per shift, to meet the residents need and assisting them with their needs in a timely manner. Three out of eight staff interviewed stated that there is not enough staff to assist the residents in a timely manner. Furthermore, based on staff interviews the facility will request staff from Epic Staffing if any staff calls out or will contact staff who are scheduled to be off if they can come in to cover. Work schedules from March, April and May 2022 shows that the facility schedules 3 - 4 staff to work during the AM and PM shift.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held and a copy of the report was provide