Complaint Investigation Report

Staff added that the Department and responsible parties were notified of the issue and provided alternate contact numbers and an email address. During interviews with residents, all residents were unaware of the facility having issues with the telephones.

Based on interviews, there is enough information to verify the allegation. Therefore, the allegation is SUBSTANTIATED at this time.

Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D):

No other health and safety hazards were noted during the visit.

Exit interview was conducted and a copy of the report was issued.