Complaint Investigation Report

During interviews with residents, all residents stated staff are never handling them in a rough manner.

Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

It was alleged that staff are yelling at residents. To investigate the allegation, on 05/01/2024, LPA interviewed four (04) staff from around 11:30 AM to 12:15 PM and interviewed ten (10) residents from around 12:15 PM to 2:15 PM. During interviews with staff, all staff, including Staff #2 (S2), stated they never yell at residents and treat all residents with dignity and respect. During interviews with residents, all residents stated staff do not yell at them.

Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff do not have appropriate training.

It was alleged that staff receive no training before they begin working as caregivers. To investigate the allegation, LPA requested staff files at 10:30 AM and, on 05/01/2024, interviewed four (04) staff from around 11:30 AM to 12:15 PM. A review of staff files revealed that all staff have completed all necessary training to provide care and supervision. During interviews with staff, all staff stated that they completed all training prior to starting their work as caregivers.

--- Staff did not ensure resident was provided a bed

It was alleged that residents are left in their wheelchairs all night because their beds are not ready. To investigate the allegation, on 05/01/2024, LPA interviewed four (04) staff from around 11:30 AM to 12:15 PM and interviewed ten (10) residents from around 12:15 PM to 2:15 PM.