Complaint Investigation Report

Resident interviews revealed that eight (8) out of ten (10) residents denied of having scabies and had no knowledge about it. One (1) out of ten (10) resident had fungus issue and had received medical care from facility. One (1) out of ten (10) resident had scabies in 2020 and facility provided care to resident per doctor prescription and incident report was filed to Licensing. Nine (9) out of ten (10) residents denied of having UTI and had no knowledge about it. One (1) out of ten (10) resident had UTI. Resident with UTI received care from staff and staff prompted resident to have fluid intake on a 2-hour check. Nine (9) out of ten (10) residents denied of having change of condition and had no knowledge about it. One (1) out of ten (10) resident had change of condition. Resident stated additional daily living assistance (ADL) was provided as resident’s need. Ten (10) out of ten (10) residents stated they have enough fluid intake. Drink water was provided at the facility’s common area and residents’ room throughout the day. Four (4) out of ten (10) residents stated staff would prompt residents to drink water and / or bring water to residents during the day.

Staff interviews revealed that two (2) out of seven (7) staff knew resident #1 had scabies. Five (5) out of seven (7) staff were not acknowledged of resident #1 who had scabies. All seven (7) staff interviews reviewed that staff would take precautions to prevent the spread of scabies when working with residents with scabies. Facility would have resident with scabies quarantined in resident’s room for a week, bed sheets and laundry were washed daily in hot water which would washed separately from other resident’s laundry, resident’s room was cleaned daily, and staff needed to put on personal protection equipment (PPE) before assisting resident with scabies. Three (3) out of seven (7) staff stated scabies and UTI medication were administered as physician’s prescribed. Four (4) out of seven (7) staff stated they had no knowledge about resident’s medication. All seven (7) out of seven (7) staff stated they did not aware of resident had any change of condition. Staff stated that they would report to administrator if staff observed any change of condition from residents. Six (6) out of seven (7) staff stated they offered fluid to resident to keep resident hydrated. One (1) out of seven (7) staff had no knowledge about resident#1’s fluid intake. Staff provided water, milk, juice and tea to resident during breakfast, lunch, and dinner. Water was provided during medication time. Facility provided a pitcher of water to each resident’s room and a water machine was available in the common area. Staff would prompt resident to drink water or serve water to resident if needed. Three (3) out of seven (7) staff were aware of resident #1 had UTI and UTI medication was dispensed as physician described. Four (4) out of seven (7) staff were not acknowledged of resident #1 having UTI. All seven (7) staff interviews reviewed that staff would check on resident every two hours. (-Continued on LIC 9099-C-)