Complaint Investigation Report
S2 added there was no need to schedule transportation services on 09/19/2023 as the doctor was scheduled to visit client at the facility. A review of facility’s Client Notes revealed on 09/19/2023 R1 was seen by doctor at the facility. During interviews with residents, R1 stated there was a misunderstanding, and the doctor visited facility to see R1. R1 added they were refused transportation on three (03) separate occasions. Two (02) out of six (06) residents stated they do not use the facility’s transportation services and the remaining three (03) out of six (06) stated the facility assists with transportation services for doctor’s appointments and have never been refused services.
Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.
No health and safety hazards noted during the visit.
Exit interview conducted and a copy of the report was issued.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction