Complaint Investigation Report

On 07/18/26 LPA- Alvizar-Ettima reviewed Resident #1 (R1’s) records that Administrator provided.

During this visit at approximately 3:30p.m., LPA Alvizar- Ettima and Staff #1 conducted a physical plan tour and did not observe any immediate health and safety issues. Facility staff indicated that Resident #1 (R1) has not returned to the facility.

Staff are not allowing resident to return to the facility

It was alleged that R1 was not permitted to return to the facility following hospitalization. During the investigation, the Administrator denied the allegation and stated the facility had not refused to accept R1 back. The Administrator explained that R1 was hospitalized due to medical concerns and was subsequently admitted to a Skilled Nursing Facility (SNF) for a higher level of care. The Administrator stated the facility has maintained communication regarding R1’s status and indicated that R1’s return to the facility would depend on whether R1’s care needs could be safely met and whether the resident remained appropriate for RCFE placement.

Staff interviews corroborate with the Administrator’s statement and indicate they were not aware of the facility refusing to readmit R1. Staff further stated that no written eviction notice had been issued and that R1 remained hospitalized and later admitted to a SNF due to medical needs.

LPA review, R1’s facility file, including but not immitted to Admission Agreement, Physician Report, Needs & Services Plan, Appraisal, Unusual Incident Reports and other relevant records. Records reviewed did not reveal any information to support the allegation.

Based on interviews and documents review there is insufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No immediate health and safety issues were noted.

Exit interview was conducted. Copy of report was provided.