Complaint Investigation Report

198603605-4-26-2024-31-AS-EMIR-D9APEE-20240920111500

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/11/2023 and conducted by Evaluator Christina Hadley

COMPLAINT CONTROL NUMBER: 31-AS-20230811134454

Resident Rights (Provider refuses to honor existing Continuing Care Contracts)

Christina Hadley investigated the circumstances surrounding the allegation mentioned above. During the course of the investigtion the following information was determined:

• On July 19, 2022 Residents of Windsor were provided with 120 Days’ Notice of Sale of CCRC Windsor per California Health & Safety Code 1789.4(d)

• An acknowledgement of Assignment of Residency Agreement was drafted and shared with the resident association (Including the complainant) that outlines Ararat’s responsibility to provide residency, services and care as described in the agreement on and after the effective date of the sale to Ararat on March 1, 2023.

An interview with the Executive Director reveals that the Provider (Ararat) is fully aware that as part of the sale, they are obligated to honor the existing continuing care contracts that were entered into by HumanGood dba Windsor. To date, there has not been evidence of the provider failing to fulfill its obligation to existing residents.

A finding of UNFOUNDED, means that the allegation is false and/or without a reasonable basis.