Complaint Investigation Report

194700354-7-2-2024-47-HC-SDUU-D6TRYL-20240703132629

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/05/2023 and conducted by Evaluator Ryan Chan

COMPLAINT CONTROL NUMBER: 47-HC-20231205093835

Home Care Aides do not have required training to care for clients.

On 6/26/24, Home Care Services Analysts (HCSA), Ryan Chan conducted an investigation visit regarding the above complaint allegation. Upon arrival, HCSA met with staffing coordinator Maria De Venicia. Licensee Grace Aquino arrived during the visit.

The complainant alleged Home Care Aide (HCA) did not have proper training to care for clients. During today’s visit, HCSA interviewed Maria who stated staff are trained on proper care of clients. HCSA reviewed 2 staff files, both staff files did not have proof of completion of yearly training required by statute.

Based on Analyst’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Section 1796.44(c) is being cited on the attached LIC 9099D. Analyst Chan concluded the visit with an exit interview and provided a copy of this report along with appeal rights.