Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff did not follow resident’s dietary needs

It is being reported that R1 is lactose intolerant and staff were not aware as staff were giving him dairy products. On 3/23/26, LPA Felisa Shirley observed the special diets for residents R3 and R4 posted on the refrigerator. Per interview with S4 on 3/23/26, R1’s special diet was posted on the refrigerator during his stay at Kinah Mae Home, LLC. On 3/23/26, LPA Shirley did not observe R1’s special diet posted on the refrigerator as he has not been at this facility since 1/29/26.

LPA interviewed staff 1 – staff 4(S-1 – S-3). Of those interviewed 4 out of 4 denied the allegation. LPA interviewed resident 2 – resident 5 (R2 – R5). Of those who interviewed 1 out of 6 denied the allegation. Three answered other than yes or no. Two residents did not respond.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff did not follow resident’s dietary needs,” therefore, the allegation is unsubstantiated.

No deficiency was cited for this allegation.

An exit interview was conducted and a copy of this report was provided to Reynaldo Martinez.