Complaint Investigation Report

It was alleged that the facility unlawfully issued a 30-day eviction notice to a resident. On 02/18/2026, a text message stated the resident's voice had become loud and other residents had complained about the resident's behavior. As a result, the resident was given a 30-day notice via text.

On 02/24/2026 at 10:48am -11:28am, LPA interviewed A1 regarding the allegation. A1 acknowledge the allegation and stated a 30-day notice was issued to Resident 1 (R1). A1 stated the reason R1 would receive a 30-day notice at this facility is because the other residents have complained about R1's behavior such as yelling, inappropriately touching female staff, and occasionally exposing themselves every night. A1 stated the facility's policy on addressing resident behavior concerns before issuing an eviction notice is to notify the family by phone to express the concerns of their family member. A1 stated all the residents have complained about the noise and behavioral issues with the resident. A1 mentioned the facility accommodates residents with dementia or Parkinson's disease who may exhibit behavioral changes by getting a reassessment from the resident's physician, and the administrator will express the resident's behavior to the doctor and ask if there is a medication to help assist with the behavioral changes.

On 02/24/2026 between the hours of 11:34am -12:26pm, LPA conducted 4 staff interviews regarding the allegation. 4 of 4 staff were aware of the allegation and stated a resident received an eviction notice recently. Staff stated that the other residents and their families have complained about the R1's behavior at night, particularly R3 who share a room with R1 and the other residents who live at the facility. Staff mentioned the facility has not evicted a resident because of the family raising concerns about care. Staff indicated they believe Community Care Licensing was informed about the eviction.

On 02/24/2026 between the hours of 10:24am -1:22pm & on 03/19/2026 between the hours of 12:15pm - 12:19pm , LPA conducted 5 resident interviews regarding the allegation . 3 of 5 residents were aware of the allegation and stated they know of a resident, who have been asked to leave the facility, everyone knows the situation and it affects everyone, and they have heard staff talk about evicting someone. 2 of 5 residents were unaware of the allegation and stated they do not know of any residents who have been asked to leave the facility and have not heard staff talk about evicting someone. Residents stated they feel safe talking to staff about problems or concerns and do not know if anyone has been told to leave because their family complained about care.