Complaint Investigation Report

Allegation: Staff did not ensure the hazardous items were inaccessible to residents

On 6/17/24, LPA observed powered detergent in the laundry area and a can of Lysol accessible to residents in care. On 6/17/24, interviewed staff-1 and staff-2 (S-1 & S-2). LPA ask, does staff ensure that hazardous items are inaccessible to residents. Of those interviewed, 2 out of 2 answered yes. LPA interviewed resident 1 (R-1). Residents R-2 and R-3 were not available for interview. LPA ask, does staff ensure that hazardous items are inaccessible to residents, and R-1 answered, locked up. Based on observations, the department did find sufficient evidence to support allegation. The preponderance of evidence has been met therefore the allegation is Substantiated.

Allegation: Staff mismanaged resident’s medication

On 6/17/24, LPA observed an unlogged medication, vitamin D3 in the medication bin for R-1. On 6/17/24, interviewed staff-1 and staff-2 (S-1 & S-2). LPA ask, does staff mismanage resident’s medication. Of those interviewed, 2 out of 2 answered no. LPA interviewed resident 1 (R-1). Residents R-2 and R-3 were not available for interview. LPA ask, does staff mismanage resident’s medications, and R-1 answered, no. Based on observations, the department did find sufficient evidence to support allegation. The preponderance of evidence has been met therefore the allegation is Substantiated.