Complaint Investigation Report

Allegation: Staff do not ensure facility is clean and sanitary.

The details of the complaint alleged that staff does not ensure facility is clean and sanitary.

On April 14, 2026, at approximately 1:00 pm, the department conducted a health and safety check of the facility. During the inspection, the department observed the kitchen, dining room, bathrooms, and the rooms of clients (C#1) and (C#2). All observed areas were found to be clean, sanitary, and in compliance with health and safety standards.

On April 14, during an interview with the facility administrator (A#1), (A#1) stated that stated that the facility follows a daily cleaning schedule for all common areas. Furthermore, (A#1) noted that staff obtain permission from residents before entering and cleaning their rooms. When asked whether any reports or concerns regarding cleanliness had been received, (A#1) indicated that no such issues had been reported. Additionally, (A#1) stated that if they personally observed an area that was not clean, they would address it immediately.

On April 14, 2026, the Department attempted to contact (C#1) via telephone three times, at 12:00 p.m., 12:30 p.m., and 1:00 p.m. The Department was unable to establish contact with (C#1) during any of the attempts.

On April 14, 2026, during interviews with clients in care (C#2), (C#2) stated that they had not noticed any areas of the facility that were unclean or not being cleaned regularly. In addition, (C#2) further stated that they feel the facility is kept clean and sanitary daily.

On April 14, 2026, during interviews with facility staff (S#1), (S#1) stated that their responsibilities related to maintaining cleanliness in the facility include cleaning every day in the morning and at night, which they identified as part of their regular duties.