Complaint Investigation Report

Allegation #1: Staff do not allow visitor to visit resident.

The details of the complaint alleged that the staff are not allowing the resident to have visitors. LPA interviewed the administrator Susana Fuentes (A1) denied the allegation. A1 stated that all the residents have visitors seven day a week. The residents if they share rooms, they could not have visitors inside the room, unless it’s a private room. The residents can have visitors on the front porch, and in the back in the patio with the gazebo. LPA interviewed the Business Office Manager (BOM 2) stated that most of the residents have visitors and they most sign in and out. Sometimes the family members call the front desk to reserve the patio with the gazebo for the residents if they are going to have more than 4 to 6 visitors that day or to celebrate a special occasion. LPA interviewed eight residents (R1-R8) 7 out of 8 stated that they do have family members visited them, they all know if you have a roommate, you cannot have visitors inside your room unless the roommate agrees to let your visitors come inside the room. The residents (R2-R8) and staff (S1-S2) all denied the allegation. Records reviewed showed that resident have visitors at the facility on 06/01/2024 through 06/29/2024. During the visit to the facility on 07/02/2024, LPA observed several family members visiting the residents outside on the porch and the patio.

Based on interviews, observation, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.