Complaint Investigation Report

Staff refused to provide resident with medications.

The investigation revealed the following: Regarding the allegation "Staff refused to provide resident with medications,” it is being alleged that upon R1’s departure, R1 requested for R1’s medications and the staff refused to provide blood pressure medication. LPA observed packs of R1’s blood pressure medication in the med room. Record review of the 10/12/23 physician’s report revealed that R1 is able to manage R1’s own medication. Centrally Stored Medication and Destruction Record reveals that blood pressure medication is to be taken daily. Regarding the allegation “Staff refused to provide resident with medications," based on observation and record reviews, the preponderance of evidence has been met therefore the allegation is Substantiated.

Deficiencies were issued for this allegation.

An exit interview was conducted and plans of correction developed with the Administrator Susie Fuentes. A copy of this report and appeals rights was reviewed and left with Office Manager Christina Novoa.