Complaint Investigation Report

LPA requested documents pertaining to the investigation. The following documents were received and reviewed: Admission Agreement, Physicians Report, Needs & services Assessment, and nurse and physician’s notes pertaining to R1.

The investigation revealed the following:

The allegation alleges the Administrator (A1) refused to accept R1 back into the facility.

During the tour LPA and Administrator inspected R1’s room. LPA observed R1’s belongings are in their room, and R1’s name is still on the placard outside the door. During the interview with Administrator (A1), stated R1 was not issued an eviction notice. A1 stated that at this time the facility is unable to provide proper care and services for R1. Administrator informed LPA, that R1 can return to facility when medically cleared. Upon file review, LPA reviewed medical documents from R1’s physician stating a higher level of care is recommended, due to the need of daily wound care and R1 needing a wound vac. The facility is unable to meet the care needs for R1.

Based on LPA’s observations, record review and interviews that were conducted, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED.

An exit interview was conducted Administrator, Susana Fuentes and a copy of this report was provided.