Complaint Investigation Report

Allegation: Staff leaves resident in soiled diapers

The complainant alleges that facility residents are often left in soiled diapers. LPA spoke to facility administrator who stated caregivers have a list of the residents that need changes and as the changes are completed they ae marked off on list. No one has missed changes but there are times that residents refuse and ask staff to come by later. LPA spoke with residents (R1-R7) regarding the allegations. Of those interviewed 5 out of 7 stated staff did not leave them in soiled diapers. LPA spoke with staff (S1-S7) regarding allegations. Of the staff questioned, 7 out of 7 stated residents are not left in soiled diapers.

Based on information gathered, the department did not find sufficient evidence to support allegation " Staff leaves resident in soiled diapers ”

Allegation: Staff do not answer call bells timely

The complainant alleges that when staff are called for assistance they take a long time to answer. LPA spoke to facility staff, who stated call system is answered by office manager, who then directs caregivers to assist residents as needed. If caregivers are busy with other residents, residents are asked to standby and that staff will be with them shortly. LPA interviewed residents (R1-R7) regarding allegation. Of the residents interviewed 5 out of 7 stated call button was answered promptly. Some residents added that the time it took caregivers to get to room varied, sometimes it was immediate, sometimes it took longer. Of the staff interviewed, 7 out of 7 stated the facility staff answered call button timely, but caregiver response to room varied depending on tasks already being completed.

Based on information gathered, the department did not find sufficient evidence to support allegation “ Staff do not answer call bells timely

Allegation: Staff did not meet resident’s hygiene needs

The complainant alleges that staff do not assist residents with changing and grooming. LPA spoke to administrator who stated residents are assisted with changing and grooming daily unless they request to stay in bed. LPA spoke with residents (R1-R7) regarding the allegations. Of those interviewed 6 out of 7 stated staff were assisting with bathing and grooming if they needed assistance. LPA interviewed staff (S1-S7) regarding allegation. 7 out of 7 staff stated that residents are assisted with changing and grooming with some staff adding that some residents may request to be left in bed if they are tired.

Based on information gathered, the department did not find sufficient evidence to support allegation " Staff did not meet residents hygiene needs.”