Complaint Investigation Report

Allegation: Staff do not administer resident's medication as prescribed by physician

The complainant alleges administrator forgot to give resident their medication. LPA toured facility grounds and reviewed files. LPA noted that facility has three medtechs, one per shift, to hand out resident medications. Per administrator Susie Fuentes, only if the medtechs are out will the administrator give out medications. LPA reviewed Medication administration record and noted that no medications were missed on 10/9/2021 or 10/10/2022 for R1.

LPA spoke with residents (R2-R7) regarding the allegations. Six out of six residents interviewed stated they are taking medications and they are given to them daily by staff and at the correct times. LPA spoke with staff (S1-S6) regarding allegations. Of the staff questioned, 4 out 7 stated the residents received medications timely, with the other three stating they did not know.

Based on information gathered, the department did not find sufficient evidence to support allegation " Staff do not administer resident's medication as prescribed by physician ”

Allegation: Staff do not assist resident with incontinence care.

The complainant alleges that residents are not being assisted with their incontinence needs. LPA reviewed facility documents and noted that facility has a list of all residents with incontinence care needs, the list outlines which staff will be changing the residents. LPA interviewed residents regarding allegation and 2 out of 6 residents stated they received assistance with incontinence care, 3 of those interviewed stated they assisted themselves and 1 did not answer. Of the staff interviewed, 5 out of 7 stated the facility staff assist residents with incontinence care with the remaining two staff stating it was not part of their job duties.

Based on information gathered, the department did not find sufficient evidence to support allegation “ Staff do not assist resident with incontinence care.”