Complaint Investigation Report

Allegation: Facility is not preventing the spread of COVID-19.

It is alleged that facility staff were not following covid-19 protocols during recent outbreak. LPA Cifuentes toured facility on 2/17/2022 and noted the following: Facility has one main entry. Upon entry to the facility LPA’s temperature was checked, they were asked to use hand sanitizer and fill out a sign in sheet which asked temperature and screened LPA for covid-19 symptoms. LPA noted sanitizer stations and hot water and paper towels were located in public bathrooms. LPA Cifuentes was shown to room 22, which had PPE supplies and had donning and doffing posting in both English and Spanish posted. Per Administrator Fuentes, facility was conducting weekly testing, cleaning high touch surfaces every 30 minutes and cleaning rooms of positive residents daily. Residents in red and yellow zone were kept in isolation with meal and medication delivery to rooms. There was a specific designated staff person who entered the isolated residents’ rooms, they took their breaks outside and had a designated bathroom. Residents were asked to maintain social distancing at the time and wear face masks when exiting rooms. Facility also suspended eating in dining room after the New Year and had tray service for the residents until outbreak numbers dropped. LPA spoke with residents (R1-R6) regarding the allegations. LPA asked residents if staff wore PPE while in the red zone, or those interviewed, 1 refused to answer, 2 stated they did not know, 2 said yes, and 1 answered no. LPA spoke with staff (S1-S6) regarding allegations. LPA Cifuentes asked staff if they had received PPE training, if they or those assigned to isolation area were properly donning and doffing PPE when entering isolation rooms and if isolation rooms in the red zone remained closed. Of the staff questioned, 6 out of 6 answered yes to all questions.

Based on information gathered, the department did not find sufficient evidence to support allegation " Facility is not preventing the spread of COVID-19. ”