Complaint Investigation Report
Allegation: Staff is interfering with the resident’s hygiene needs
The complainant alleges that administrator stopped house hygiene supplies for residents and told them that they had to purchase it on their own. Similar allegation addressed on complaint# 11-AS-20210706130137. LPA reviewed admissions agreement page 4, which states the facility will assist with the ordering of supplies and assist with personal hygiene. Administrator stated that facility provides supplies for those on the Healthy Families program but for everyone else the resident or the family is responsible to provide hygiene supplies. The facility does have a stock of donated care packages which are given to those who don’t have supplies. LPA interviewed residents (R1-R7) and of those interviewed, 7 out of 7 stated the facility did not provide hygiene supplies and 5 of those 7 indicated they could purchase it on their own. LPA spoke to staff regarding hygiene supplies and 6 out of 7 stated facility does not provide hygiene supplies.
Based on information gathered, the Department did not find sufficient evidence to support the allegation mentioned above.
Allegation: Staff is not administering medications as needed
The complainant alleges facility staff have stopped given residents over the counter medications. LPA Cifuentes spoke with Administrator Susie Fuentes, who stated that there is a house supply of over the counter medications but for those residents who requested over the counter medication a doctors ordered was needed. Staff in-service was conducted regarding over the counter medications and the need for doctors’ notes. LPA spoke with residents (R1-R6) regarding over the counter medications and 5 out of 6 residents stated facility had not been providing overt the counter medications. LPA spoke with staff (S1-S7) all seven staff stated facility was not currently giving out over the counter medications, with three of those questioned stating that a doctors order was needed.
Based on information gathered, the Department did not find sufficient evidence to support the allegation mentioned above.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction