Complaint Investigation Report

Allegation - Resident is being financially abused while in care.

During interviews conducted, Resident (R1) stated the facility did not clearly explain the history of R1’s Trust Fund account transactions and this caused confusion. R1 stated the facility did not explain transaction history and R1 believed there were account balance discrepancies. R1 stated he found no discrepancies after reviewing his account statements recently. R1 stated when his Trust Fund account was active, he received his check, signed the check, and endorsed it to the facility for deposit. R1 would then withdraw funds from this account. LPA Johnson and LPM Alvarez conducted an interview with Administrator Fuentes, who stated R1 has made multiple accusations of the facility mismanaging R1’s account. The facility made a decision to no longer manage R1’s Trust Fund as of 1/12/2022. R1 was issued a check for the Trust Fund account remaining balance. Administrator Fuentes notified R1 of discontinuing management of R1’s Trust Fund in writing and verbally on 1/12/2022. As of 5/17/2022, R1 has not agreed to receive the check issued from the facility for the Trust Fund account balance. Administrator Fuentes stated all Residents with Trust Funds sign out funds and receive receipts when funds are dispersed. Administrator Fuentes states the facility maintains copies of receipts on record. LPA Johnson and LPM Alvarez conducted an interview with Office Manager Christina Nova, who stated she is present when Residents withdraw funds as a witness to transactions as well as a Social Worker at times. Administrator Fuentes stated Resident statements are accessible. LPA Johnson and LPM Alvarez conducted a review if R1’s Physician Report (dated 2/10/2021) indicating R1 is able to manage own cash resources.