Complaint Investigation Report

Allegation: Resident is not afforded a comfortable accommodation while in care.

It is alleged the resident is not afforded a comfortable accommodation while in care.

Resident (R2-R8) stated they are given comfortable accommodations while in care here. Resident (R2-R8) stated they like it here and staff treats them good. Resident (R2-R8) stated their care needs are being met daily. Resident (R2-R8) stated they have not had any issues with loud music being played. Staff (S1-S5) stated they feel the residents are given comfortable accommodations while in care at the facility. Staff (S1-S5) stated there is not an issue with loud music. 4 out of the 5 staff stated the only music residents listen to is on their cell phones and no residents have a boom box or blue tooth speaker to play music. Staff (S1) stated there is a house rule #15 that states “Radio or televisions may not be played too loudly. QUIET TIME 8:00pm. Please be courteous. LPA obtained copies of the house rules. LPA did not observe any music playing while at the facility during the visit.

Based on LPA’s interviews conducted, observation and records reviews, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated