Complaint Investigation Report

Allegation: Staff handles residents roughly

It is being reported that the staff at this facility handles the residents in a rough way. LPA arrived at this facility and spoke with both staff and the administrator. LPA toured the facility for a health and safety check. LPA reviewed incident reports for the last 3 months and did not find any reports of abuse or bruises. Gardena Police, 3 officers came to facility on 6/13/24 because they received an anonymous call regarding the residents being in danger. LPA reviewed SIR to Regional from this facility notifying them of the Gardena P.D. visit. Police left after inspection and determined there was no danger present. On 6/19/24, LPA interviewed staff-1 thru staff-5 (S-1 thru S-5). LPA ask, “Does the staff at this facility handle residents roughly?” Of those interviewed, 5 out of 5 answered no. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Allegation: Staff do not allow residents to come out of their rooms

On 6/19/24, LPA arrived at this facility and observed two residents, R-1 and R-2 sitting in the living room. On previous visits, LPA always observed the residents in the living room. On 6/19/24, LPA toured the facility for a health and safety check. On 6/19/24, LPA interviewed staff-1 thru staff-5 (S-1 thru S-5). LPA ask, “Does staff allow the residents to come out of their rooms?” Of those interviewed, 5 out of 5 answered yes. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.