Complaint Investigation Report

Allegation: Staff illegally evicted a resident in care

On 9/16/24, LPA Felisa Shirley interviewed facility Administrator, Zoie Clark. Per administrator, C-1 was a respite emergency placement from Westside Regional Center. Per interview with Administrator, C-1 demonstrated violent behaviors and caused destruction to the facility since day of admission of 8/31/24. Resident was taken to Harbor UCLA Medical Center to be placed on a 51/50 hold for breaking items at the facility and biting a staff’s arm. LPA spoke with Westside Regional Center, Placement Coordinator, W-1 regarding clients’s retrieval from UCLA Medical Center and she confirmed that C-1 could not return to Chelsea Residential Care as C-1 needed a 3 to 1 placement and Chelsea Residential Care could not accommodate this client.

LPA Shirley interviewed staff-1 thru staff-3 (S-1 thru S-3). LPA asked, did staff if they illegally evicted a resident in care? Of those interviewed, 3 out of 3 answered no. LPA interviewed Client-2 and Client-3 (C-2 and C-3). C-1 was not available, and C-3 did not answer the question. LPA asked clients if they had been illegally evicted from this facility?” Of those interviewed, 1 out of 1 answered no. Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff illegally evicted a resident in care,” therefore the allegation is unsubstantiated.

There were no deficiencies cited during this visit.

LPA conducted an exit interview and a copy of this report was signed by staff Joan Forbes, and a copy left for Administrator, Zoie Clark.