Complaint Investigation Report

Allegation: Staff inappropriately speaks to resident

It is being reported that the administrator yells at C1 and tells them that they don’t belong in this facility. Per interview with the Service Coordinator of C1 on 1/23/26, there are expectations from the C1 that aren’t realistic as he has a roommate. Per interview with the Administrator on 1/23/26, they feel that this facility may not meet the needs of C1 and maybe another facility may be better equipped to address his specific requirements, comfort and well-being.

LPA interviewed staff 1 – staff 4 (S1 – S4). Of those interviewed 4 out of 4 denied the allegation. LPA interviewed client 1 – Client 8 (C1 – C8). Of those who interviewed 7 out of 8 denied the allegation. One client confirmed the allegation.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff inappropriately speaks to resident,” therefore, the allegation is unsubstantiated.

Allegation: Staff does not assist resident with obtaining care

It is being reported that staff does not help to get C-1’s medication. Per interview with the Administrator on 1/23/26, the facility utilizes Westlake Pharmacy that delivers to the facility. Clients are advised to transfer all medications to this facility in order to receive their medications regularly and on a timely basis. After explaining the medication process, the administrator ask the client for the medication information and was advised that C1 would get the medication on their own.

LPA interviewed staff 1 – staff 4 (S1 – S4). Of those interviewed 4 out of 4 denied the allegation. LPA interviewed client 1 – client 8 (C1 – C8). Of those who interviewed 6 out of 8 denied the allegation, 1 confirmed the allegation and 1 does not seek medical assistance from the staff.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff does not assist resident with obtaining care,” therefore, the allegation is unsubstantiated.