Complaint Investigation Report

It was alleged that C1’s letter to the family, three (3) pairs of underwear, and a pillbox were not given back to C1. To investigate this allegation, LPA interviewed the Clinical Director (S1), four (4) other staff, and three (3) clients who reside at the facility. Interview with the Clinical Director (S1) and Program Director (S2), revealed that C1 asked for stamps to mail out their letters. S1 drove C1, as requested, to the post office to mail the letters out. C1's belongings (underwear and pillbox) were mailed and received by C1 with the confirmed home address and C1 confirmed receiving the package.

LPA interviewed four (4) staff members, the interview revealed that the above allegations are untrue and it was informed to LPA that they do not withhold the client's belongings. LPA also conducted an interview with three (3) out of five (5) clients, who were available, and all of the clients interviewed expressed no concerns regarding this allegation. Clients informed LPA that they know to report missing/stolen items to the clinical (S1) or wellness director (S2) or any staff member.

Based on the interviews and record review there is no pertinent information to verify this allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health and safety issues were noted.

Exit interview conducted. Copy of this report issued.