Complaint Investigation Report

Interviews conducted during the course of the investigation revealed the following: five (5) of five (5) staff revealed that they have not taken or stolen R1’s belongings or any residents’ belongings. Interviews with five (5) of six (6) residents revealed they have not had or noticed any personal belongings missing or stolen by staff. Review of R1’s personal property and valuables form does not include an entry for any shoes or glasses. Interview with Staff #1 (S1) revealed that no staff at the facility would steal any residents’ belongings and that due to R1 maintaining sunglasses fell and broke on facility grounds they have purchased replacement for the sunglasses but were not aware of any issues with R1 shoes. LPA Smith observed new sunglasses still in packaging.

Based on the information obtained during the course of this investigation, there is insufficient evidence to support the allegation Staff did not safeguard resident's belongings. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Resident was retaliated against for filing a complaint with the Ombudsman

In regard to this allegation, R1 was not able to provide any illegal actions that have been carried out against them by the administrator and receives all meals, housekeeping and medical treatment. R1 also revealed is looking to move. Interview with the administrator revealed they and facility staff have not and would never retaliate against any resident who files a complaint with any agency and also reveal that information is normally confidential and residents don’t normally disclose to them that they are filing a complaint. The administrator also revealed R1 does not have an eviction notice on file.

Based on the information obtained during the course of this investigation, there is insufficient evidence to support the allegation Resident was retaliated against for filing a complaint with the Ombudsman. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted/Copy of report given.