Complaint Investigation Report

197609496-10-17-2025-31-AS-NMAN-DVYNJ2-20260714102930

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/10/2025 and conducted by Evaluator Tihesha Smith

COMPLAINT CONTROL NUMBER: 31-AS-20250910141622

Staff did not treat resident with respect

Staff did not treat resident with respect

It was alleged that staff do not treat Resident #1(R1) with respect. On 9/10/25, R1 clarified that most staff do treat them with respect, but states there are one (1) to three (3) staff who did not treat them with respect. LPA Smith asked R1 to provide clarification on how those staff failed to treat them with respect. R1 revealed that when they are requesting food at mealtimes, the staff would yell at them and tell them to wait. Interview with four (4) staff revealed they have never yelled at, treated R1 or any other residents in a bad way or not respect them. All staff interviewed describe R1 as rude and yells at staff when R1 does not get their way. Interview with six(6) of six (6) residents revealed they have not been treated disrespectfully by staff. However (3) of six (6) residents reveal they have witnessed R1 being disrespectful to staff and other residents during mealtime in the dining room. Three (3) of six (6) residents state that R1 is aggressive and is a bully.

Based on the information obtained during the interviews, there is insufficient information to verify the allegation.Therefore the allegation is UNSUBSTANTIATED at this time

Exit interview conducted/copy of report given.