Complaint Investigation Report

each day and the food is fresh and prepared properly. The administrator also revealed she does eat meals that are prepared at the facility just as the residents do and notes the food is of good quality. Interviews with five (05) out of five (05) residents interviewed revealed the food is of good quality and/or okay. Based on the information obtained, there is not enough evidence to prove that staff do not ensure the food is of good quality. Therefore, the allegation is deemed Unsubstantiated.

Staff do not ensure residents room is kept in clean/sanitary condition

Interview wit the administrator revealed each room is cleaned by housekeeping and has not received any notices that a resident has refused any housekeeping services. Interviews with five (5) of five (5) residents revealed housekeeping does clean room and they are well kept. During the the tour of the resident rooms LPA observed rooms to be clean and sanitary. Furniture in rooms were in good repair and floors were free of obstruction. Based on the information obtained, there is not enough evidence to prove that Staff do not ensure residents room is kept clean/sanitary condition. Therefore, the allegation is deemed Unsubstantiated.

Exit Interview conducted/Copy of report given.