Complaint Investigation Report

194700112-6-13-2024-47-HC-SDUU-D6BVGQ-20240617162553

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/23/2024 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20240223110118

Home Care Organization did not ensure Home Care Aides have completed the required training hours.

The complainant alleged home care organization did not ensure home care aides have completed the required training hours.

During today’s visit, HCSA interviewed 2 staff including the licensee. The 2 staff stated they required newly hired HCAs to have background clearance and are registered with required training hours. According to Staff 2(S2) who does the recruitment and hiring of office staff and HCAs. The requirements upon hire were to complete the required trainings, registered on the home care aid registry and current TB clearance.

HCSA reviewed 10 home care aid files. The 5 of 10 HCA files did not have the required training on file.

Based on interviews conducted and file review, the complaint alleging home care organization did not ensure home care aides have completed the required training hours is found to be substantiated.

Health and safety code 1796.44(a) Training Requirements is being cited on the attached HCS 9099D. The 9099 and 9099D reports along with appeal rights were provided to the designee, Rica Te.