Complaint Investigation Report

It is being alleged that facility staff have not been providing updates on client care as facility telephone is not answered. On 05/06/26 from 9:50 am- 10:30 am LPA conducted Interviews with S1-S2 regarding the allegation above. 2 of the 2 staff interviewed denied the allegation above and report that updates are provided when requested by the responsible parties. Additionally, S1-S2 reported that the facility telephone is always answered unless there is no one at the facility. On 05/06/26 LPA was unable to conduct interviews with C1-C4 due to communication barriers. On 05/06/26 LPA conducted a review of C1's file, LPA was able to confirm authorized representative for C1. On 05/06/26 LPA conducted telephone interview with W1-W2 regarding the allegation above. W1 and W2 denied the allegation above and reported having no concerns about the care being provided nor have issues getting in contact with facility staff.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.