Complaint Investigation Report

194700816-3-27-2024-47-HC-WSCT-D4VTFV-20240502144209

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/09/2024 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20240109142418

Associate Governmental Program Analysts (AGPA) Ruben Perez, Ramsey Chimienti, and Todd Borcher arrived at the business address to meet with Melissa Zuluaga, designee for 24HR HomeCare located at 200 N. Pacific Coast HWY, Suite 300, El Segundo, CA to discuss the above complaint allegation. Designee, Melissa, greeted the analysts and showed them to an area where interviews and documents could be reviewed. Melissa was able to provide the following documentation: client service agreement, which included agreed upon policies in the event of service interruption, employee handbook that covers attendance and punctuality requirements set forth by the company.

The Analysts concluded that there was not conclusive evidence to substantiate the above allegation. The analysts delivered the findings to, Designee, Melissa Zuluaga. Based on the preponderance of evidence gathered through interviews conducted, evidence obtained and observations, the above allegation was found to be UNSUBSTANTIATED. An exit interview was conducted, and the licensing reports as well as the appeal rights documents were provided to the designee.