Complaint Investigation Report

In regard to the allegation” Facility is not providing a refund to resident's responsible party as necessary”. It is alleged that after R1’s passing on April 10 th , 2025, facility did not issue refund for rent. It was revealed during record review that admission agreement dated March 10 th , 2024, that upon death of a resident within 15 days a refund will be issued. During interview with Administrator, it was reveled that admission agreement had not been followed and a refund was issued on June 23 rd with a bank hold of June 30 th , 2025.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Deficiencies are being cited according to California Code of Regulations, Title 22 and Health and Safety Code.

An exit interview was conducted with Caregiver. A copy of the report and appeal rights were provided.