Complaint Investigation Report

Allegation: Staff speak inappropriately to clients

It was alleged that staff spoke inappropriately to clients during redirection. During staff interviews, conflicting statements were obtained regarding the reported interaction. During an interview with Witness 1 (W1), W1 stated that S3 used inappropriate language while redirecting a client. S3 acknowledged making the statement, "I don't care what they say, you are not going to do what you want," but explained it was intended to redirect the client from engaging in unsafe behavior. Facility management acknowledged prior concerns regarding S3's tone of voice and stated the concerns had been addressed through coaching, written disciplinary action, and Professional Boundaries training. LPA attempted to interview the involved client; however, due to the client's cognitive limitations and nonverbal status, an interview was not possible

Based on LPA's interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC 9099D.