Senior Care Records.

Complaint Investigation Report

Kendall Guest Home 2, El Monte03/12/2026Licence 198603297

Census7
Date signed03/12/2026 02:56:34 PM
The inspector’s account

Documentation titled Outings and Activity Log and also Menu and Outing Planning were submitted.

Interviews were conducted with Administrator, Staff S1- Staff S6 and Resident's R4- R7.

Resident R1- Resident R3 were unable to respond to questioning being non-verbal.

Law Enforcement El Monte visit 01/26/26 Case # 26-003369

In regards to the allegation Staff did not prevent a resident from sexually assaulting another resident in care. based on interviews conducted and information gathered 6 of 6 staff who have been working at the facility in the range of 3 to 12 years all stated that there has never been a sexual assault.

All stated the only incident ever occurring was a resident touching another resident on the inside of the knee

and leg. All stated that the resident was relocated immediately.

Resident's R4-R7 all stated the staff are great and they never saw anything bad by staff. Said they never heard or saw anything inappropriate between residents.

Administrator stated that one resident had touched another resident on the inside of her leg and the Regional Center automatically relocated the resident.

Corrective Action Plan (CAP) was given on 2/7/24 for late reporting, but no action taken regarding the incident involving the 2 residents and touching.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

In regards to the allegation Staff are bribing residents in care, based on interviews conducted and information gathered Resident's R4-R7 all stated that staff will take them to where they want to go and never bribe them. Staff S1- S6 all stated that there has never been a bribe and that all residents can choose where to eat at when they go on outings

.Administrator stated that there is documentation titled Outings and Activity Log and also Menu and Outing Planning that were submitted. On those documents are resident's names and where they want to go. On the Menu and Outing Plan LPA observed that there was a list with residents names and their choosing of El Pollo Loco, Carl's Junior and In and Out. Also was listed foods they want such as albondigas, chile rellenos and mole y arroz. On the Outing and Activity Log there ranging from 7/28/25- 12/25 activity at different fast food locations such as El Pollo Loco Yum Yum Donuts and Mariscos.

At today's visit 3/12/2026 Resident's R4-R6 all stated they have always received their medication and never has there been a mistake of getting someone elses medication and have never been bribed. Staff S1-S4 all stated that

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction