Complaint Investigation Report

LPA toured facility which included 3 client rooms , dining room, living room and Client rooms 1-3.

In regards to the allegation Resident was not treated with dignity, based on interviews conducted and information gathered Administrator confirmed that staff do take pictures of the client's and then send to her.

Stated that she wants them to look nice and outfits to look good for them.

Staff S 1 also confirmed that staff will take pictures of the client's and send to the Administrator who will offer suggestions.

Administrator confirmed that the San Gabriel Pomona Regional Center conducted a facility visit and said no more pictures.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . Per Title 22, deficiencies are cited.

In regards to the allegation Facility failed to store and prepare food safely, based on interviews conducted and information gathered Administrator confirmed that food to be defrosted is left on the counter. Staff S 1 stated that food to be defrosted is left on a table in the backyard or on a counter.

Administrator confirmed San Gabriel Regional Center on past visit observed food defrosted on a counter.

LPA observed canned goods and fruits in a storage shed with no open windows to circulate outside air.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . Per Title 22, deficiencies are cited.

In regards to the allegation Facility did not follow plan of operation, based on interviews conducted and information gathered Administrator stated that there were cameras in common areas and she did not notify San Gabriel Pomona Regional Center or Licensing.

Staff S1 stated that there have been cameras in facility to ensure client safety.

Administrator confirmed that San Gabriel Pomona Regional Center on a past visit observed the cameras.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . Per Title 22, deficiencies are cited.